Service Plus Plan is a collaboration between the POS service group® and LCK® Nederland BV. In fact, we have combined the expertise of POS® and LCK® into a transparent service at a high level.
7 years long | extra service
With Service Plus Plan you get no less than 7 years of extra service on new seating furniture. Think of help with stains. You can enjoy your purchase without worries. Does something go wrong? Then we will help you further!
Service Plus Plan | certificate
When you choose Service Plus Plan, you will receive a personal service certificate. This certificate gives you access to extensive service for 7 years. The certificate states, among other things, for which articles you have purchased this service. You will also find your personal login code for the customer portal on the certificate.
Stains | proper care is necessary
Accidents can happen in an instant and no material is 100% stain-resistant. Fortunately, most stains can be removed with the right advice and the right LCK® cleaner. That is why Service Plus Plan is linked to LCK® maintenance products. With the LCK® maintenance set, you ensure that your furniture receives the best care it deserves.
With the 1st aid catalogue and the stain table, you can respond adequately immediately after the occurrence of dirt. This prevents a stain from occurring. Can't figure it out? Then you will be expertly assisted by the professionals at POS® and LCK®. If necessary, they will even come to your home*!
Service | on location
The experienced POS® specialist will come to your home, without call-out or parts costs, and will do everything possible to resolve your complaint professionally and free of charge*:
- For stains in the upholstery
- Reinforcing/filling loose cushions and fixed seats if they have sagged excessively
- Tightening the upholstery fabric in the event of excessive wrinkling (if possible). Wrinkling is often a normal characteristic and can never be completely ruled out.
- Removing pilling (once during the warranty period, then receiving the pilling device)
- Securing loose springs, suspension slats and/or spring clips
- Making operating mechanisms usable (e.g. adjustable armchairs or sofas)
- Tightening webbing straps or installing new
- ones Securing and repairing stitching, loose buttons and connections
- Remedying creaking noises
- Burn holes up to 1.5 cm
- Treating surface damage using Smart Repair (scratches, abrasions and holes up to 1.5 cm in size)
*the exact conditions are stated in your personal certificate.
Furniture care | LCK® products
New furniture stays in top condition with LCK® maintenance products. Ensure regular maintenance as advised by LCK Nederland. This can be done with the maintenance set that you received from the store. You can also buy the same set new in the store.
5 stars voor Service Plus Plan | *****
- Extra security for your new seating furniture;
- Professional help with stains;
- Professional help with calamities;
- 5 years additional service on the construction;
- Make use of the combined expertise of POS® and LCK®.